Last Updated July 2025

Terms & Conditions

1. General

By accessing and using the services of Holland Ship Boat Tours ("we", "us", or "our"), you agree to be bound by these Terms and Conditions. These apply to all bookings made via our website, email, phone, or in-person.

2. Bookings and Payments

• All bookings are subject to availability and confirmation.

• Full payment or a deposit (if specified) must be made to secure your booking.

• Prices are quoted in Euros (€) and include applicable taxes unless otherwise stated.

• Payments can be made online via our secure portal or by other methods agreed in writing.

3. Cancellations and Refunds

Ship Tours (Per Seat Bookings):

• Cancellations made 7 days or more before departure are eligible for a 100% refund.

• Cancellations made 3–6 days prior will receive a 50% refund.

• Cancellations made within 48 hours of departure are non-refundable.

Private Ship Hire:

• Cancellations made 14 days or more in advance will receive a 75% refund.

• Cancellations made 7–13 days prior are eligible for 50% refund.

• No refund for cancellations made within 7 days of the hire date.

4. Modifications to Bookings

• Rescheduling requests are subject to availability and must be made at least 72 hours in advance.

• We reserve the right to charge a small administrative fee for significant changes.

5. Weather and Safety

• All tours and charters are subject to weather conditions and navigational safety.

• In case of cancellation by us due to unsafe weather, you will receive a full refund or offered an alternative date.

• The captain has final authority onboard and may alter routes or activities based on real-time safety assessments.

6. Guest Responsibilities

• All guests must adhere to safety instructions given by the crew.

• Children under 12 must be accompanied by an adult and wear life jackets.

• Any damage caused by negligent behavior may result in repair charges.

7. Use of the Vessel

• No illegal activities, including drug use or unruly behavior, are permitted onboard.

• Alcohol is allowed in moderation, and the captain reserves the right to intervene if safety is compromised.

• Smoking is only permitted in designated outdoor areas.

8. Personal Belongings

• Holland Ship Boat Tours is not responsible for loss or theft of personal belongings.

• We recommend keeping valuables secure or avoiding bringing unnecessary items onboard.

9. Photography and Media

• We may photograph or film tours for promotional use. Let us know in advance if you do not consent to being included.

• Guests are welcome to take their own photos or videos during the tour.